Refund Policy

1. Overview

This Refund Policy governs the process and conditions under which refunds are granted for the IPTV services provided by Apollo Group TV Media Inc. (“Apollo Group TV”, “we”, “us”, or “our”). Our aim is to ensure a clear understanding of our refund process and to provide customer satisfaction while maintaining fair business practices.

2. Refund Eligibility Period

Three-Day Refund Policy: Customers who subscribe to our IPTV services are eligible to request a full refund within third (3) calendar days from the date of their initial subscription purchase.

3. Conditions for Refund

• Refund Request: To initiate a refund, customers must contact our support team within the third-day period. The request should include the customer’s name, account details, and the reason for the refund.
• Service Usage: Refunds will only be considered if the service usage does not exceed a reasonable amount. Excessive use of the service during the third-day period may lead to the denial of the refund request.
• Non-Transferable: The refund policy is applicable only to the original subscriber and is non-transferable.
• Payment Method: Refunds will be processed using the original payment method used at the time of purchase.
• Processing Time: Once a refund request is approved, the refund process may take up to 5-10 business days to be reflected in the customer’s account.

4. Non-Refundable Circumstances

• Renewals: The third-day refund policy does not apply to subscription renewals. Only the initial subscription purchase is eligible for a refund under this policy.
• Partial Refunds: We do not offer partial refunds for unused portions of the subscription period once the third-day period has elapsed.
• Technical Issues: If the refund request is due to technical issues, we encourage customers to contact our support team for assistance before requesting a refund. We are committed to resolving technical problems that are within our control.

5. Cancellation of Service

Subscribers wishing to cancel their service after the third-day period must follow the cancellation procedures outlined in our Terms of Service. No refunds will be granted for cancellations made after the seven-day refund period.

6. Contact Information

For refund requests or queries regarding this Refund Policy, please contact our customer support team at:

Email: [email protected]

7. Policy Amendments

Apollo Group TV Media Inc. reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website or notification to our users.