Error 356 troubleshooting

Error 356 occurs when our system detects that you are trying to access our service from a different country than your initial login. This error typically happens if you are traveling abroad or using a VPN to mask your location.

What Does Error 356 Mean?

Error 356 is triggered when there is a mismatch between the country of your current IP address and the country from which you first logged in. This is a security measure designed to protect your account and ensure that your streaming experience is consistent with your subscription terms.

Common Scenarios:

1. Traveling Abroad:
   • If you have traveled to a different country and are trying to access our service, you might encounter Error 356. This is because our system recognizes that your current location differs from your original login location.
   • Solution: If you are traveling and want to continue using our service, you can contact us through our ticketing system. We can update your account to reflect your new location, allowing you to stream without interruption.
2. Using a VPN:
   • If you’re using a VPN, it might route your internet connection through a different country, leading to Error 356. VPNs often change your IP address to make it appear as though you are in a different location.
   • Solution: If you are using a VPN, try switching the VPN server to the country you initially logged in from. This should resolve the issue and allow you to stream without any errors.
   • If the error persists even after switching VPN servers, please reach out to our support team for further assistance.

Need Assistance?

Whether you’re traveling or using a VPN, if you continue to face Error 356 or have any other concerns, don’t hesitate to contact our support team. We’re here to help ensure.